This text is deliberately specific. Most privacy policies are written in general phrases - "we care about your security" - which tells a client nothing. Below you will find the actual process: which services we use, named; how long a file is kept; and what happens when you ask for it to be deleted.
If a document is particularly sensitive - a court case, a medical history, a tender price - call us before you send it. We will pick the channel best suited to that particular case.
1. Who is responsible for processing the data
The person responsible for data processing is sole trader Mariam Zumadze, identification number 30601010853, trading under the service brand TARGMANEBI. The full registration details and the official extract from the Public Registry are published on the legal information page.
For any confidentiality matter contact us at info@targmanebi.ge or +995 501 11 32 00. Please send the request from the same contact detail you used to place the order - that is what allows us to identify the correct file safely.
2. What we process
Personal data
- Name, surname and contact information
- The communication history within the order
- Information confirming payment
Documents
- The files sent for translation
- All data contained in those files
- The completed versions of the translation
Order parameters
- The language direction and the deadline
- The service instruction and the form required
- What is needed to arrange delivery and certification
This list does not include anything that is not needed to complete the order. We do not collect data for marketing profiling, and we do not sell or share it with anyone for advertising purposes.
3. The channels through which we receive documents
A document may reach us by WhatsApp, by email, through the site form, through the Tawk online chat, or in person at the Tbilisi office at 118 Davit Aghmashenebeli Avenue.
One technical detail matters here. A file sent through the channel you chose is also stored in that same service. If you send it by WhatsApp, a copy of the file exists on WhatsApp's servers as well, and that is outside our control. The same applies to email and to chat.
That is exactly why, for a particularly sensitive document, you should ask us first which channel is most appropriate in your case. Sometimes that means bringing it to the office; sometimes it means using a password-protected archive.
4. Who sees the document
The document is first seen by the manager or operator who takes the order and clarifies the requirement. The translator chosen for the work is then given only the part that has to be translated - not the client's other matters and not their history.
Where necessary a checker or an editor joins the work. On legal, medical and multi-page documents that is a standard stage, so on such an order the document is normally seen by three people.
With regular clients the number is smaller rather than larger, contrary to what you might expect: there, the same translator follows the account for years, which reduces the number of people to whom the information is disclosed. Who does what is described on the our team page.
5. Who the data may be passed to
If an order involves a notarial procedure, physical delivery or another accompanying service, the necessary data may be passed to the relevant notary, courier or authorised body - solely for the purpose of performing that specific service and only to the extent required for it.
With a notary this is unavoidable: the notary is obliged to see the document, because it is the notary who certifies the translator's signature. A courier carries the document sealed and has no access to its contents.
Beyond that list we pass data to no one. The only exception is a case provided for by law, where an authorised body requests the information through lawful process.
6. Where the file is stored and 7. for how long
Files are stored in the channel through which the client sent them, or on TARGMANEBI's secure server. Where secure sharing of a file is needed we may use Google Drive, Dropbox or WeTransfer.
The site form, the chat, analytics and communication functions use the corresponding technical providers, among them Formspree, Tawk, Google and messaging or email services. Their infrastructure may be located outside Georgia.
Retention period. Working files for translation are normally kept for a maximum of one month after the service is completed, and are then deleted or destroyed - unless the client has asked for longer retention or the law requires it.That one-month period is not arbitrary: it is precisely in that window that a correction or a reprint tends to become necessary, when an authority has returned the document. If you want the file deleted earlier, write to us and we will delete it.
Records relating to settlement, tax or a dispute may be kept for the period the law requires, but that does not mean a full copy of the translated document is automatically retained.
8. Artificial intelligence
TARGMANEBI never sends the content of a client document to artificial intelligence systems and does not use AI to translate or process a document.
This clause is here because market practice has changed and a client should know where we stand. Text uploaded to a public AI service frequently ends up on the provider's infrastructure and, under the terms of some services, in the further training of the model. For a medical history, a court case or a tender price that is an unacceptable risk.
The analytics and technical automation present on the site are not used to perform a translation of a client document. The whole translation process is human - a translator's and an editor's.
9. Security measures
Access is given only to those who need it to perform a specific piece of work. We limit the creation of unnecessary copies, protect devices and accounts, and delete files after the service is completed under a defined procedure.
Every translator we work with carries a confidentiality obligation. Breaching it is grounds for ending the cooperation, and that rule has no exceptions.
For corporate clients whose internal regulations require it we sign a separate NDA - on your form or on ours.
10. Requesting deletion and 11. your rights
Send a deletion request to info@targmanebi.ge or through the same channel you used to contact us. Once your identity and the file are established we delete the active copies under our direct control immediately - usually within a few minutes.
One honest caveat: a third-party system's trash, a technical backup or a record the law requires us to keep may be deleted according to that provider's technical cycle or the mandatory period, rather than in the same minute. That is beyond our technical control and we do not conceal it.
Your rights. You may request information about the processing of your data, access to the data, correction of inaccurate information, updating, cessation of processing or deletion - in accordance with the conditions provided by law.The official legal text is available on the website of the Legislative Herald of Georgia: the Law on Personal Data Protection.
12. Changes to this policy
If the channels for receiving documents, the retention period, a technical provider or the working process changes, we will update this page and state the date of the update above.
Last updated: 23 September 2026.
Want data deleted or an explanation? Write to us from the contact detail you used to place the order, so that we can identify the right file safely.
Call: 501 113 200Frequently asked questions about confidentiality
Is my document translated by AI?
No. TARGMANEBI never sends the content of a client document to artificial intelligence systems and does not use AI for translation. The whole process is human: a translator translates, an editor checks. That matters particularly for medical, judicial and corporate documents, where uploading to a public AI service would in itself be a breach of confidentiality.
How long is my file kept?
Working files for translation are normally kept for a maximum of one month after the service is completed, and are then deleted. The period exists so that if an authority returns the document or you need another printed copy, you do not have to start over. If you want it deleted earlier, write to us and we will delete it.
Should I send it by WhatsApp or by email? Which is secure?
Both are acceptable for an ordinary document. What matters is knowing that a file sent through a channel is also stored in that service, which is outside our control. For a particularly sensitive document, call us before sending and we will choose the best route for that specific case.
Can we sign an NDA?
Yes, on your form or on ours. The basic confidentiality obligation applies without a contract as well and binds every translator, but if your internal regulations require a separately signed agreement we will sign one. That is common with law firms, clinics and tenders.
Who exactly will see my document?
The manager who takes the order and the translator the work is given to. On legal, medical and multi-page documents, an editor in addition. If notarization is required, the notary as well, since the notary is obliged to see the document. Nobody else.
I requested deletion. When is it actually deleted?
The active copies under our direct control are deleted immediately, usually within a few minutes of identification. A third-party system's trash, a technical backup or a record the law requires us to keep is deleted according to the provider's technical cycle - we cannot speed that up, and we are telling you so directly.