Translation Bureau in Martvili

A translation bureau in Martvili - TARGMANEBI's service for a municipality where tourism rests not on large hotels but on hundreds of small businesses. A canyon boat operator, a Balda guide, a village guest house - each of them deals directly with international booking and excursion platforms, and that relationship creates a document flow a small business often cannot read to the end: terms of service running to hundreds of pages, commission changes, cancellation policies, guest reviews whose replies decide the rating, and complaints whose replies decide the payout.

Beside the canyon, Martvili has a second flow - the monastic one: Chkondidi and the Martvili monastery receive Orthodox pilgrims from Greece, Romania, Serbia and Russia, in groups that bring documents of their own. The third is Mingrelian families whose children are in Europe. Tbilisi is four hours from Martvili and Kutaisi one; the courier comes to Martvili weekly, and for tourism documents the file alone is usually enough.

Platform, commission, cancellation - a tour operator's documents

Working with international platforms starts with a contract a small business accepts with one click - and then discovers its terms on the day a guest cancels or the platform withholds a payment. A Georgian information translation of those documents protects you on exactly that day:

Replying to a negative review is a genre of its own in Martvili: it has to be written in the guest's language, politely, with facts, and within twenty-four hours, because the next guest reads it before booking. We translate such replies not word for word but in the service etiquette of the country the guest comes from - short and specific for a German, warm for an Italian, with an apology and a remedy for a British visitor. In a complaint dispute, tone is secondary and the facts, dates and sums have to match the booking documents exactly.

Boat, trail, water - safety and liability

Boating in the canyon, the Balda trails and entering the water all require safety rules and liability forms, and those two documents have to be prepared once for every Martvili operator - but prepared correctly in law. The rules are written in the guest's language in short, imperative sentences, the way they are spoken on the boat; the liability form is bilingual, in the legal wording of the country most guests come from, so that in an incident the platform, the insurer and a foreign court give the document force. A separate version is prepared for minors, with a field for parental consent. Guides' and instructors' certificates - first aid, water rescue - are translated into English for the platform's verification.

Chkondidi and pilgrim groups

The Martvili monastery is on the Orthodox pilgrimage routes - from Greece, Cyprus, Romania, Serbia and Russia - and group pilgrimage runs on documents: the group list and the leader's authority, a letter from the diocese or parish to the monastery, a contract with the Georgian receiving organisation, accommodation and transport conditions, and a programme written in church terminology. Added to that is what pilgrims ask for at the monastery - baptism or wedding documents, handled as they are in Sighnaghi and Mtskheta. Church text is translated in the terminology of the receiving church's tradition - Greek, Romanian and Slavonic liturgical vocabulary do not coincide.

Martvili families

Beyond the canyon season, the families of Martvili's villages live with the same papers as the rest of Samegrelo - a child at a university in Kutaisi or Europe, a family member in Italy or Greece, a grandmother with a Soviet work record book, a hazelnut farm with a European buyer. Many households turn into a guest house in summer and back into a household in winter - and the paperwork follows both rhythms: a platform contract in June, a child's school certificate in September. Both come in on one number and go back to Martvili on one courier.

Languages in orders from Martvili

Because of the platforms, English is the working language in Martvili - contracts, reviews, complaints. The geography of the guests adds Russian, Polish, Ukrainian, German and Arabic - replies to reviews are needed in those languages most often; Greek appears with the pilgrims, and Italian and Spanish in family documents. French, Dutch, Czech, Turkish and Chinese are tied to particular groups and bloggers. For Romanian and Serbian pilgrimage documents, call us first.

The process - before and during the season

Price and turnaround

An order from Martvili is at Tbilisi prices and the courier here runs weekly. A reply to a review is the shortest and cheapest service and in season is often ready the same day; an information translation of contract sections takes one to two days, a bilingual liability form two to three, a pilgrim group's package before their arrival, and a family certificate with notarization two to three days. An operator receiving several reviews and complaints a week in season works at one price and one invoice at the end of the month, under a contract signed on our side by the sole trader Mariam Zumadze (ID 30601010853), owner of TARGMANEBI. The details of your complaint will never reach the neighbouring operator in the canyon through us, and an error of ours - even in a reply to a review - is corrected free of charge.

One last piece of advice for the canyon's operators: a platform's terms change several times a year and the change often arrives only by email, in English. Send us that notice directly - within a day we will tell you whether the commission, the cancellation rule or the payment period has changed, and you will not be caught out mid-season.

Frequently asked questions - translation in Martvili

Translation bureau in the other cities of Samegrelo-Zemo Svaneti

Martvili canyon is Samegrelo's tourist centre; Zugdidi, Poti, Senaki, Abasha, Khobi, Tsalenjikha, Jvari, Chkhorotsku and Mestia are the region's other corners, each with its own accent. Choose your city.